Frequently Asked Questions 

For any product-related inquiries, detailed information is available in the product descriptions. If you require further assistance, please feel free to contact us directly.

1. Why does my tracking status say "USPS is awaiting item" or "Pre-Shipment" after receiving a shipping confirmation email?

Some of our products are shipped from international partner facilities in Spain or Singapore, while others are dispatched from the United States. For orders shipped from our international facilities, it may take approximately one week for your package to clear U.S. customs. Tracking information may not update on the USPS website until the package has been processed by customs and handed over to USPS. Once USPS receives the package, delivery typically takes 2–3 business days. Please note that shipping times may be significantly delayed during the holiday season.

For packages arriving from our international warehouses, we utilize a private shipping carrier that is as safe and reliable as any major logistics company. However, to provide free shipping while ensuring customers do not incur customs fees, shipping times may be extended.

2. Is it necessary to create an account to place an order?

No, you may proceed to checkout as a guest. However, creating an account allows you to track all your orders in one place and enables a faster checkout experience for future purchases.

3. I am unable to log in to my account. What should I do?

Please ensure you are using the correct email address and password. If you have forgotten your password, you can reset it via the login page.

4. What payment methods do you accept?

We accept PayPal as well as all major credit and debit cards.

5. Is my payment secure?

Yes, all payments are 100% secure and encrypted. We utilize SSL certification to protect your information. You may verify our SSL Certificate here.

6. Can I cancel my order after making a payment?

Please contact us as soon as possible. We begin processing and packaging orders immediately after payment is confirmed. While we will make every effort to accommodate your request, cancellations are not guaranteed once processing has started. If we are able to cancel your order, you will receive a full refund.

7. I did not receive a confirmation email. What should I do?

Upon placing an order, you should receive a confirmation email immediately. A shipping confirmation email with a tracking number will be sent once your order has been dispatched. If you have not received any confirmation emails, please check your spam or junk folder. Additionally, our system occasionally experiences issues recognizing email addresses with extensions such as @icloud.com or @yahoo.com, as well as certain organizational email domains. If you still have not received a confirmation email, please contact us for assistance.

8. When will my order be shipped?

We typically process and ship orders within 1–2 business days. You will receive an email update once your item has been dispatched.

9. Will I receive a tracking number?

Yes, all orders are shipped with a tracking number. Once your item has been shipped, you will receive an email with tracking details.

10. When can I expect to receive my order?

Since our products are shipped from international warehouses, delivery may take approximately 7–14 days. In some cases, it may take up to 2 weeks for your order to arrive. Please note that delays may occur during the holiday season.

11. I ordered multiple items. Will they arrive at different times?

Yes, as we ship from multiple locations, including the U.S., Spain, and Singapore, your items may arrive separately at different times.

12. Can I request faster shipping?

Yes, if you require expedited shipping, please contact us before placing your order. We will provide you with an updated invoice, including revised shipping charges and an estimated delivery timeframe. Please note that selecting expedited shipping will void any ongoing promotions, such as Free Shipping.

13. I haven’t received my order yet. What should I do?

Please use your tracking number to check the estimated delivery status. If your order has not arrived within 3 weeks, kindly contact us, and we will resolve the issue promptly. Based on your preference, we will either reship your items or issue a full refund.

14. What if I receive the wrong, defective, or damaged item?

We take great care in processing and packaging orders to ensure accuracy and quality. However, if you receive an incorrect, defective, or damaged item, please contact us immediately. We will send a replacement at no additional cost or offer a full refund.

Note: We do not provide returns or refunds for items ordered by mistake. Please review our Refund Policy for more details.

15. I have more questions. How can I contact you?

For further assistance, please reach out to us via email at contact@reesjewels.com